Effective Date: 01/04/2025

Welcome to TWS Airsoft Limited ("we", "us", "our"). These Terms and Conditions ("Terms") apply to your use of our website www.twsairsoft.co.uk ("Website") and to any services or products you obtain from us, including airsoft repairs, upgrades, and customization work.

By using our Website and services, you agree to be legally bound by these Terms. Please read them carefully.

1. Who We Are

TWS Airsoft Limited is a business registered in the United Kingdom. We specialise in the repair, maintenance, and customisation of airsoft equipment for recreational use only.

2. Eligibility

You must be 18 years or older to use our services. By submitting equipment or placing an order, you confirm that:

You are legally entitled to own and possess airsoft equipment;

You are not prohibited from using or receiving services related to replica firearms under UK law.

3. Services Provided

We offer:

Airsoft gun diagnostics, repairs, and servicing

Custom upgrades and performance tuning

Aesthetic modifications and part installation

Maintenance consultations

All work is carried out on airsoft replicas only. We do not work on real firearms or deactivated firearms.

4. Legality and Compliance

It is your responsibility to ensure that any modifications comply with UK law, including the Violent Crime Reduction Act 2006 and any local or devolved legislation.

We only customise equipment that is compliant with UK airsoft laws (e.g., sub-370fps with full-auto; 500fps for semi-only).

We reserve the right to refuse service for any work that may result in the item becoming illegal or unsafe.

5. Use of Our Services

By engaging our services, you confirm:

You are the legal owner of the item(s);

The equipment is for legal recreational use, such as airsoft skirmishing;

You understand that modifications may affect performance, warranty, or safety.

6. Payment Terms

We require full or partial payment before work begins, depending on the service.

Payment methods include PayPal, bank transfer via link

Custom or special-order parts are non-refundable once ordered.

7. Shipping and Handling

You are responsible for safe delivery and collection of your equipment.

We recommend tracked and insured delivery.

We are not liable for loss or damage during shipping unless it occurs under our care.

8. Turnaround Time

Estimated turnaround times are given in good faith but are not guaranteed. Delays may occur due to part availability, equipment condition, or other unforeseen issues.

9. Warranties and Liability

We offer a 3month workmanship warranty on repairs and upgrades.

Warranty does not cover misuse, third-party tampering, or standard wear and tear.

We are not liable for damage or injury caused by the use or misuse of modified equipment.

Your statutory rights under the Consumer Rights Act 2015 are not affected.

10. Returns and Cancellations

Custom work is non-refundable once started.

Cancellations may incur a charge to cover time and parts already used.

If we supply parts or products, you may have the right to return unused items within 14 days under the Consumer Contracts Regulations (unless bespoke).

11. Prohibited Use

You must not use this Website or our services to:

Break any UK law;

Transmit viruses or malicious software;

Harass, defraud, or harm others;

Send unauthorised promotional material (spam).

12. Amendments

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Website or services means you agree to the revised Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

14. Contact Us

If you have any questions, please contact:

TWS Airsoft Limited
Registered office address(not place of business or returns address): 

Broom House 39/43 London Road

Hadleigh

Benfleet

SS7 2QL

Email: info@twsairsoft.co.uk
Phone: 07543437725
Business Registration No: 16336230
VAT No: 492818453